Booking conditions

Last updated: March 12, 2026

These Booking Conditions govern all transfer services provided by ASI CORP SRL (doing business as HubTransfers), registered in Belgium under number BE 0800.580.194, with registered address at Steenweg op Mechelen 455/1, 1950 Kraainem, Belgium.

By completing a booking on hubtransfers.com, you confirm that you have read, understood, and accepted these Booking Conditions in full.

1. Booking & Confirmation

All bookings must be made online via hubtransfers.com. A booking is confirmed only once full payment has been processed and a confirmation email has been sent to the email address provided at the time of booking.

It is the passenger’s responsibility to provide accurate travel details including pickup address, destination, flight number, date, time, and number of passengers. HubTransfers cannot be held responsible for failed pickups resulting from incorrect information provided by the passenger.

We recommend booking at least 24 hours in advance. Last-minute bookings are accepted subject to vehicle availability.

2. Pricing & Payment

All prices displayed on HubTransfers are fixed and all-inclusive. They include VAT, tolls, parking fees at the airport, and waiting time as specified in Section 7. No additional charges will be applied after booking confirmation.

Payment is processed securely at the time of booking via Stripe. Accepted payment methods include Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

For corporate clients requesting a tax invoice, billing details must be provided at the time of booking. Invoices cannot be reissued with different billing details after confirmation.

3. Cancellation & Modification

Free cancellation

You may cancel your booking free of charge up to 24 hours before the scheduled pickup time. A full refund will be issued to the original payment method within 5–10 business days.

Late cancellation

Cancellations made less than 24 hours before pickup are non-refundable. The full booking amount will be charged.

Modifications

Modifications to an existing booking (date, time, destination) may be requested by contacting us at contact@hubtransfers.com or via WhatsApp at +32 492 98 70 11. Modifications are subject to availability and must be requested at least 24 hours before pickup. We cannot guarantee that modifications requested less than 24 hours before pickup will be accommodated.

4. No-Show Policy

A no-show occurs when the passenger fails to appear at the designated pickup location within the included waiting time (see Section 7) without prior notice.

In the event of a no-show, the full booking amount is non-refundable. The driver will wait for the duration specified in Section 7 and then leave the pickup location.

If you are experiencing delays, please contact your driver directly using the contact details provided in your confirmation email, or reach our support team at +32 492 98 70 11.

5. Flight Delays & Changes

HubTransfers monitors all incoming flights in real time using your flight number. If your flight is delayed, your driver will automatically adjust the pickup time at no additional cost. No action is required on your part.

If your flight is cancelled or diverted, please contact us as soon as possible to modify or cancel your booking. In such cases, standard cancellation conditions apply unless the flight cancellation is notified more than 24 hours before the original scheduled pickup.

Flight tracking is only available for bookings where a valid flight number has been provided at the time of booking.

6. Pickup & Meet & Greet

For airport pickups, your driver will be waiting inside the arrivals hall holding a personalised name sign. The driver will assist with your luggage and escort you to the vehicle.

For address pickups, the driver will arrive at the specified address at the scheduled time. Please ensure someone is available at the pickup location.

Exact pickup instructions and driver contact details will be included in your confirmation email, sent no later than 24 hours before your transfer.

7. Waiting Time

The following complimentary waiting time is included in all bookings:

• Airport pickups: Up to 60 minutes after the actual landing time of your flight
• Address pickups: Up to 15 minutes from the scheduled pickup time

Waiting time beyond these limits may be charged at the applicable hourly rate. If the driver is unable to reach the passenger after the included waiting time and reasonable attempts to contact them, the booking will be treated as a no-show.

8. Luggage & Passengers

The number of passengers and luggage must not exceed the capacity of the selected vehicle. Standard luggage allowances per vehicle category are as follows:

• Economy: Up to 3 passengers, 2 standard suitcases
• Standard: Up to 3 passengers, 3 standard suitcases
• SUV: Up to 4 passengers, 4 standard suitcases
• Van: Up to 7 passengers, 6 standard suitcases

Oversized luggage (e.g. golf bags, bicycles, ski equipment) must be declared at the time of booking. HubTransfers reserves the right to refuse transport of undeclared oversized items if they cannot be safely accommodated.

Child seats and booster seats are available upon request. Please specify the child’s age and weight in the driver notes field at the time of booking.

9. Passenger Conduct

Passengers are expected to behave respectfully towards drivers at all times. HubTransfers reserves the right to terminate a transfer without refund in the event of aggressive, abusive, or dangerous behaviour by a passenger.

Smoking, including e-cigarettes, is strictly prohibited in all vehicles. Consumption of alcohol is not permitted unless expressly agreed in advance.

Any damage caused to the vehicle by a passenger will be charged to the passenger at the cost of repair or cleaning.

10. Liability

HubTransfers operates as a licensed private transfer service and carries full professional liability insurance for the transport of passengers in Belgium.

HubTransfers cannot be held liable for delays caused by traffic conditions, road closures, weather events, or other circumstances beyond our reasonable control. In such cases, we will make every reasonable effort to complete the transfer or notify the passenger as early as possible.

HubTransfers is not responsible for items left in vehicles. Passengers are advised to check the vehicle upon exit. Lost items should be reported to contact@hubtransfers.com as soon as possible.

Our total liability to any passenger shall not exceed the amount paid for the booking in question.

11. Refunds

Eligible refunds are processed to the original payment method within 5–10 business days of the cancellation being confirmed. Refunds are issued in the original currency of the booking.

Refund requests must be submitted by email to contact@hubtransfers.com with your booking reference number. Requests submitted without a booking reference may be subject to delays.

In the event of a service failure on the part of HubTransfers (e.g. driver no-show, significant delay due to our fault), a full or partial refund may be offered at our discretion following investigation.

12. Contact & Disputes

For any questions, complaints, or disputes related to your booking, please contact us:

We aim to resolve all complaints within 5 business days. If a resolution cannot be reached, disputes are subject to Belgian law and the exclusive jurisdiction of the courts of Brussels.