TERMS & CONDITIONS

Article 1 – Purpose and Scope

These Terms & Conditions (hereinafter “T&C”) govern the contractual relationship between ASI CORP SRL, operating the HubTransfers service (hereinafter “the Provider”), and any individual or legal entity making a booking through www.hubtransfers.com (hereinafter “the Client”).

HubTransfers is a private chauffeured vehicle transfer service operating primarily to and from Brussels Airport (BRU – Zaventem) and across Belgium.

By completing a booking, the Client fully and unconditionally accepts these T&C.

Article 2 – Services Offered

The Provider offers the following services:

  • Airport transfers: pick-up and drop-off at Brussels Airport (BRU – Zaventem)
  • Train station transfers: to/from Brussels-Midi and other Belgian stations
  • Long-distance transfers: across Belgium
  • Chauffeur-driven vehicle hire for any destination within Belgium

Available vehicles, their features and applicable rates are displayed during the online booking process.

Article 3 – Booking Process

Bookings are made exclusively online via www.hubtransfers.com through the following steps:

  • Enter journey details (origin, destination, date and time)
  • Select vehicle and desired options (child seats, luggage, etc.)
  • Enter passenger details
  • Confirm and pay securely online
  • Receive a booking confirmation by email

A booking is definitively confirmed upon receipt of the confirmation email. If no confirmation is received, the Client should contact the Provider at contact@hubtransfers.com.

Article 4 – Pricing and Payment

All prices are displayed in euros (EUR) inclusive of all applicable taxes at the time of booking. The displayed price is fixed and final for the selected journey.

Payment is processed online by credit/debit card via Stripe, secured by SSL/TLS encryption.

Additional charges may apply in the following cases:

  • Extended waiting time beyond the included allowance (60 minutes for flights, 15 minutes for other journeys)
  • Change of destination during the journey at the Client’s request
  • Tolls, parking fees or access charges not included in the initial price

Article 5 – Cancellation and Refund

The Client may cancel their booking free of charge up to 24 hours before the scheduled pick-up time, provided the Provider is notified by email at contact@hubtransfers.com with the booking reference number.

Cancellation policy:

  • Cancellation more than 24 hours before departure: full refund
  • Cancellation less than 24 hours before departure: no refund
  • No-show (Client fails to appear): no refund

The Provider reserves the right to cancel a booking in cases of force majeure (extreme weather, strikes, unforeseeable events). In such cases, the Client will receive a full refund as soon as possible.

Article 6 – Provider’s Obligations

The Provider undertakes to:

  • Provide a clean, roadworthy vehicle
  • Assign a professional, punctual and courteous driver
  • Complete the booked journey under the agreed conditions
  • Hold all legally required insurance for passenger transport

In the event of a delay attributable to the Provider, the Provider will notify the Client as soon as possible and propose an alternative solution.

Article 7 – Client’s Obligations

The Client undertakes to:

  • Provide accurate information at the time of booking (time, location, number of passengers, luggage)
  • Be present at the agreed pick-up location at the agreed time
  • For flights, provide the flight number to enable real-time tracking
  • Behave respectfully towards the driver and not damage the vehicle
  • Not transport dangerous or illegal goods

Any damage caused to the vehicle by the Client or their companions will be billed to the Client.

Article 8 – Liability

The Provider’s liability is limited to direct damages resulting from a proven fault in the performance of the service. The Provider cannot be held liable for delays caused by external factors (traffic, weather conditions, road closures, flight delays, etc.).

The Provider is not liable for luggage or items left in vehicles, although every reasonable effort will be made to return them to the Client.

Article 9 – Complaints

Any complaint regarding a service must be submitted within 14 days of the journey date by email to contact@hubtransfers.com, including the booking reference number and a detailed description of the issue.

The Provider undertakes to respond within 14 business days of receiving the complaint.

Article 10 – Data Protection

Personal data collected during the booking process is processed by ASI CORP SRL in compliance with the GDPR. This data is used solely for the purpose of providing the service and is not shared with third parties without consent, except where required by law.

To exercise your rights, contact: contact@hubtransfers.com

Article 11 – Governing Law and Jurisdiction

These T&C are governed by Belgian law. In the event of a dispute, the parties will endeavour to reach an amicable resolution. Failing that, the competent courts of the judicial district of Brussels shall have exclusive jurisdiction.

Article 12 – Amendments

The Provider reserves the right to amend these T&C at any time. The applicable T&C are those in force at the date of booking. Amendments do not affect bookings already confirmed.

Effective as of March 9, 2026

ASI CORP SRL  •  Steenweg op Mechelen 455/1, 1950 Kraainem, Belgium  •  BE 0800.580.194  •  contact@hubtransfers.com